How can we help you?

Find answers to your questions or get in touch with our support team

Frequently Asked Questions

Account setup, profile creation, and platform basics

How do I create an account?

Click "Get Started" and follow the registration process...

How do I verify my account?

Upload your ID document and proof of address...

What documents do I need?

You need a valid South African ID, proof of address...

Bidding on projects, managing work, and getting paid

How do I bid on a project?

Browse jobs and click "Submit Proposal" on projects you're interested in...

When do I get paid?

Payment is released when milestones are approved by the client...

What are the fees?

ZAWORK charges a 10% service fee on completed projects...

Posting jobs, hiring freelancers, and managing projects

How do I post a job?

Click "Post a Job" and describe your project requirements...

How do I choose the right freelancer?

Review portfolios, ratings, and proposals carefully...

How does the payment system work?

Funds are held in escrow and released when milestones are completed...